Career Development Assistant Manager

ฝ่ายทรัพยากรมนุษย์

Position Summary:

We are seeking a collaborative individual with a passion to grow future leaders and build a culture of innovation. You have excellent interpersonal skills and a desire to discover strengths and bring out the best in people. You will work cross function to strategically design, implement and promote career development programs for MK Restaurant Group, a chain restaurant operator of 600 outlets and 20,000 employees.

Main Responsibilities:

• Develop and lead the implementation of the career development strategy in alignment with corporate strategy and vision, linking it to pay for promotion
• Design core competencies and KPI, interweaving them with performance appraisal system
• Set the methodology and lead the design of curriculum and assessment tools
• Analyze and report on measurement results. Conduct gap analysis on employee skills
• Ensure system is practical and simple to understand to such that competency measures are being used to effectively impact organizational change
• Incorporate a culture of innovation and leadership into the career development strategy
• Collaborate with Training Center to develop and conduct presentations and training to senior management, line managers and staff on the competency system
• Work collaboratively with a variety of people cross-function to build mutual understanding
• Work with consultants to implement best practices of HR management and related initiatives
• Perform related work as assigned

Qualifications

• BS/MS degree in Human Resource, Engineering, Psychology, Management or related field
• Minimum 5 years in HR generalist experience, 3 years of direct experience developing, implementing or evaluating career and competency development systems

Skills & Experience

• Deep knowledge in core competency framework
• Experience developing competency or performance assessment measures
• Experience providing training to line managers on performance management systems

• Skillful at facilitating the open exchange of ideas and knowledge sharing, creating a culture of open, honest communication. Excellent interpersonal and influencing skills
• Advanced proficiency level in MS Office
• Results oriented; proven ability to follow through while handling multiple competing priorities

Performance Appraisal Assistant Manager

ฝ่ายทรัพยากรมนุษย์

Position Summary :
              We are seeking a driven individual with a passion for employee development and a desire to bring out the best in people in order to achieve high performance. You practice continuous improvement and strive to learn the unique nature of different functions. You’ll be aligning the performance measures of MK Restaurant Group, a chain restaurant operator of 600 outlets and 20,000 employees, with corporate goals and designing a performance appraisal program.

Main Responsibilities :
• Develop and implement a company-wide pay-by-performance appraisal program, translating company vision and strategy to achievable targets linked to specific department
• Assist in the re-design of core competencies, core values and key performance measures and interweave them into performance appraisal system
• Analyze and report on measurement results. Conduct gap analysis on employee skills
• Provide ongoing oversight and support to ensure that performance measures are being used to effectively manage operations and impact organizational change
• Develop and conduct presentations and training to senior management, line managers and staff on the performance appraisal system
• Work collaboratively with a variety of people cross-function to build mutual understanding
• Assist in developing training plan, identifying educational opportunities for career development
• Work with consultants to implement best practices of HR management and related initiatives
• Perform related work as assigned

Qualifications :
• BS/MS degree in Human Resource, Engineering, Psychology, Management or related field
• Minimum 5 years in HR generalist experience, 3 years of direct experience developing, implementing or evaluating performance appraisal systems

Skills & Experience :
• Experience developing employee performance measures
• Experience providing training to line managers on performance management systems
• Skillful at facilitating the open exchange of ideas and knowledge sharing, creating a culture of open, honest communication. Excellent interpersonal and influencing skills
• Advanced proficiency level in MS Office
• Results oriented; proven ability to follow through while handling multiple competing priorities

Process Kaizen Manager

ฝ่ายทรัพยากรมนุษย์

Position Summary:

We are seeking a collaborative individual with a passion to drive continuous improvement and grow a culture of process innovation. You like to observe and understand how things are being done but are not afraid to challenge the status quo. As a change agent, you have excellent communication and people skills and will work cross function to strategically design, implement and promote process kaizen for operations of MK Restaurant Group. A unique opportunity to shape the process of a chain restaurant operator of 600 outlets and 20,000 employees. Reports directly to HR VP.

Main Responsibilities:

• Engage and collaborate with managers across business units to gather input, set up a system to harness innovative ideas, create a pipeline of improvement projects and drive change
• Initiate process kaizen projects in alignment with corporate strategy and goal to enhance our customer experience by utilizing Lean tools to improve efficiency, quality and food safety
• Standardize work process through implementing Lean concepts and measuring results
• Spot blockages, identify areas for improvements, look for new ways to overcome problems, consider impact of decisions, provide recommendations and work with stakeholders to develop solutions and promote change, measuring financial and other benefits achieved
• Reduce wastage through application of process mapping and waste elimination techniques
• Implement data and issue visualization to understand current state and prioritize work problems
• Facilitate workshops for process improvements, run pilot program, set up a system to monitor progress, evaluate results and design action plan to scale impact
• Ensure that all process redesign is repeatable, sustainable, reducing rework and cycle times
• Drive a culture of innovation, ensuring that system is practical and that all stakeholders respect innovation concept in order to gain buy-in and initiate change
• Perform related work as assigned

Qualifications

• BS/MS degree in Engineering, Supply Chain, Mathematics or related field
• Minimum 5 years in Supply Chain, with proven experience in continuous improvement, team development and change management

Skills & Experience

• Strong analytical skills and ability to gather, filter and simplify relevant process data
• Deep knowledge in Lean management and passion for continuous improvement
• Skillful at facilitating the open exchange of ideas and knowledge sharing, creating a culture of open, honest communication. Excellent people and influencing skills
• Results oriented and proven ability to follow through while handling multiple competing priorities
• Advanced proficiency level in MS Office

MK Group Quality Assurance and Food Safety Director / Assistant Director

ฝ่ายควบคุมคุณภาพ (QA)

Position Summary:

Strategically innovate, implement and manage the Quality Assurance and Food Safety programs according to company policies of MK Restaurant Group, a chain restaurant operator of 600 outlets. Ensure quality and food safety standards are maintained according to related regulatory agencies. Ideal candidate is highly process-oriented and has capability to lead, train and collaborate with cross-functional teams to strive towards maximum results and grow a culture of continuous improvement. You will challenge the status quo to implement breakthrough strategies to achieve no food safety issues, high ethical standards, and top quality customer dining experience. Reports to the CEO.

Main Responsibilities:

• Proactively work and innovate processes to prevent recalls, withdraws and loss of customers due to quality issues, research and recommend enhancements to food safety, product quality, production procedures, equipment, and management practices
• Collaborate on all QAFS activities to add guidance and expertise in all areas (e.g. Lab, AMS, AW and data collections)
• Effectively partner with Operations, Maintenance, Sales, Supply Chain and other functional areas to teach, lead and guide all employees engaged in food production, food safety and quality initiatives
• Create and foster a culture that understands and recognizes food safety and quality as a top priority, ensure employees are trained on an on-going basis and in compliance with company regulations to ensure quality and consistency of products
• Foster and environment of continuous process improvement to drive efficiencies, increased accuracy and stronger decision making. Ensure high levels of engagement from all levels of employees
• Manage written responses, customer inquiries and visits for food safety and product quality complaints
• Committed to upholding the highest level of ethical and moral standards
• Maintain and improve Code of Conduct to reflect good working ethics and act as role model to all staff

Other Duties:

• Attend and contribute to all training sessions, meetings and activities as required
• Maintain strong, professional relationship with relevant business partners
• Ensure high standards of personal presentation and grooming
• Carry out any other assignments assigned by direct supervisor

Qualifications

• 8-10 years experience in a large manufacturing or restaurant industry
• 5-7 years experience supervising others at various organizational levels, preferably at a regional level. Previously influenced senior managers and rigorously driven a quality improvement program
• Bachelor’s degree in Food Science, Food Safety, Engineering or related field
• Preferred MBA or MS in Food Science, Food Safety or related field
• Preferred certified in ISO 22000, HACCP, ISO, GMP or other food safety/QA audit certifications

Skills & Experience

• Strong ability to observe and spot process improvement opportunities
• Can quickly establish credibility and respect and build strong working relationships with department managers. Demonstrates maturity, professionalism and will to lead
• Strong ability to work in a highly ambiguous and complex environment with a key skill of driving simplicity
• Expertise in strategy creation and execution
• Actively support and develop team members, quick to identify and solve issues
• Able to work to deadlines and generate pragmatic solutions to changing situations and complex problems as they are presented
• Results-oriented and passion to deliver the best performance
• Foster a positive working environment, with culture of process excellence and continuous improvement
• Ability to travel up-country and internationally some of the time
• Proficiency in Thai and English. Computer literate

Assistant Marketing Manager(YAYOI)

ฝ่ายการตลาด

Position Summary :

              We are looking for a passionate Assistant Marketing Manager who will help develop YAYOI marketing strategy and run our branding, promotion, digital and LSM marketing activities. You will conduct market research, produce promotional materials and analyze sales data. The ideal candidate likes Japanese food, is an insightful marketer as well as an excellent communicator filled with lots of enthusiasm and ready to make a difference. The goal is to ensure that our brand and marketing campaigns engage with our customers and outperform competition.

Main Responsibilities :

• Design, roll out and evaluate promotional and PR campaigns that suit customer needs and enhance customer loyalty through digital, home delivery and LSM channels.
• Capture Japanese food market and strengthen YAYOI brand by creating products, promotions and services that meets customer demand.
• Provide strategic and practical advice to boost our company’s marketing efforts.
• Present marketing and promotion plan to subcommittee and Operations team to enable operational feasibility and to provide them with appropriate tools and materials.
• Analyze customer purchasing behavior and integrate findings into branding and in the development of annual marketing plan and campaign calendar.
• Plan and purchase short-term and long-term media for advertising campaigns.
• Formulate and implement strategic digital campaigns with the goal to increase sales.
• Provide competitor analysis on various companies’ market offerings (Local Store Marketing) by identifying market trends, pricing/business models, sales and methods of operation.
• Evaluate, develop and implement marketing strategy for promotions and LSM according to business objective and budget.
• Coordinate cross function and with external agencies to develop and communicate marketing plan with goal to achieve sales and customer growth.
• Manage document control and quality control system under ISO and other standards associated with the business.
• Carry out any other assignments assigned by supervisor.

Qualifications :

• Male or female age 29 years old or above
• A minimum of Master’s Degree in Marketing, Communication Arts, MBA or related field
• At least 1-2 years working experience in Branding/Promotion/Digital/Local Store Marketing
• Experience in data analysis and market research to develop and implement marketing strategy
• A good team player with excellent interpersonal skill and ability to coordinate internally cross function and externally
• Proficiency in Thai and English. Computer literate

Skills & Experience :

• Creativity and knowledge in marketing trends and promotions
• Result-oriented and passion to deliver the best performance
• Strong analytical and presentation skill
• Outstanding communication and interpersonal skills
• Proficiency in MS Office such as Word, Excel and PowerPoint
• Ability to travel up-country some of the time
• Proficiency in Thai and English. Computer literate in MS Word, Excel, Power Point 

Assistant Marketing Manager – Home Delivery

ฝ่ายการตลาด

Position Summary:

We are looking for a passionate Assistant Marketing Manager who will help develop our marketing strategy and run our company’s home delivery activities. You will conduct market research, produce promotional materials and analyze sales data. The ideal candidate will be an insightful marketer and an excellent communicator filled with lots of enthusiasm and ready to make a difference. The goal is to ensure that our home delivery marketing campaigns engage with our customers and outperform competition.

Main Responsibilities:

• Identify and execute home delivery strategy with a goal to increase sales
• Capture home delivery market and strengthen MK brand by creating products, promotions and services that meets customer demand
• Provide competitor analysis on various companies’ market offerings (home delivery) by identifying market trends, pricing/business models, sales and methods of operation
• Develop and communicate marketing activities with Call Center team with the goal to achieve sales target
• Provide strategic and practical advice to boost our company’s marketing efforts
• Design, implement and evaluate strategy for home delivery according to business objective and budget
• Analyze customer purchasing behavior and integrate findings into the development of annual marketing plan and campaign calendar
• Build teamwork with internal cross-functional teams for effective project management 
• Carry out any other assignments assigned by supervisor

Qualifications

• Male or female age 28 years old or above. At least 1-2 years working experience in Casual Dining Restaurants(CDR), Quick Service Restaurants(QSR), FMCG, or any related industries in Marketing field
• A minimum of Master’s Degree in Marketing, Communication Arts or related field

Skills & Experience

• Experience in FMCG, Retail business or Advertising Agency 
• Proof of success in LSM marketing
• Good background in advertising/creative work judgment
• Hard working, open minded with a ‘Can do’ attitude
• Strong coaching skills to grow the team
• Passion in food, love to eat and/or love exploring new food trends/restaurants
• Fluent in English and Thai. Computer literate
• Ability to travel up-country and overseas some of the time

Assistant Marketing Manager – Research & Data Analysis

ฝ่ายการตลาด

Position Summary :

              We are looking for a data-driven marketer to join MK’s marketing ventures. You will contribute ideas and work to maximize profits through developing products, services and sales strategies that satisfy customer needs. You will conduct market research, produce promotional materials and analyze sales data. The ideal candidate will be an insightful marketer and an excellent communicator filled with lots of enthusiasm and ready to make a difference. The goal is to ensure that our marketing campaigns engage with our customers and outperform competition.

Main Responsibilities :

• Provide sales analysis toward marketing calendar / business situation / campaign performance in various business measurements combining with consumers’ research for supporting marketing strategy and calendar design
• Study consumers’ insight and market situation in order to define marketing opportunity and relevant occasion for delivering yearly marketing plan
• Tracking sales performance & campaign performance against sales target / forecast and provide BYA (beat year ago) analysis for future plan design
• Understand consumers’ insight and develop marketing strategy / plan to support new business opportunity
• Build teamwork with internal cross-functional teams for effective project management
• Carry out any other assignments assigned by supervisor

Qualifications :

• Male or female age 28 years old or above. At least 1-2 years working experience in Casual Dining Restaurants(CDR), Quick Service Restaurants(QSR), FMCG, or any related industries in Marketing field
• A minimum of Master’s Degree in Marketing, Communication Arts or related field

Skills & Experience :

• Experience in FMCG, Retail business or Advertising Agency 
• Strong analytical, management, planning and problem solving skills
• Good background in advertising/creative work judgment.
• Hard working, open minded with a ‘Can do’ attitude. Ability to drive execution and attention to detail
• Strong coaching skills to grow the team
• Passion in food, love to eat and/or love exploring new food trends/restaurants
• Fluent in English and Thai. Computer literate
• Ability to travel up-country and overseas some of the time 

MK Marketing Manager – Brand Communication & PR

ฝ่ายการตลาด

Position Summary:

We are looking for an enthusiastic marketer to give an authentic voice to our brand. You will be in charge of designing key strategies to enhance MK brands by connecting with our consumers through integrated campaigns. The ideal candidate will be an experienced professional with a passion for trend spotting and the love for food. You will work collaboratively to identify customer insight, maximize revenues, and drive an effective action plan.

Main Responsibilities:

• Develop brand communication and PR strategies to enhance all MK brands
• Define PR activities, sponsorship marketing, collaborating with CSR and execute integrated campaigns through various channels and media including online, offline, above the line, below the line and digital channels
• Oversee communication and work with media agency to develop effective media plans
• Lead in-store communication direction and execution including brand signage, POP merchandising standard and in-store activation for special occasions, that deliver brand essence, build brand image and support operation execution
• Manage budgets and effectively allocate resources among campaigns
• Supervise subordinates to effectively manage the whole cycle of promotion campaign
• Build teamwork with internal cross-functional teams for effective project management
• Carry out any other assignments assigned by supervisor

Qualifications

• 5+ years experience in Casual Dining Restaurants(CDR), Quick Service Restaurants(QSR), FMCG, or any related industries in Marketing field
• A minimum of Master’s degree in Marketing or Management-related field

Skills & Experience

• Experience in Casual Dining Restaurants(CDR), Quick Service Restaurants(QSR), FMCG, or any related industries in Marketing field
• Proof of success in NPD development, turning consumer insight into winning products
• Good background in advertising/creative work judgment
• Hard working, open minded with a ‘Can do’ attitude
• Strong coaching skills to grow the team
• Passion in food, love to eat and/or love exploring new food trends/restaurants
• Fluent in English and Thai. Computer literate

• Ability to travel up-country and overseas some of the time